ENGAGEMENT SUMMARY
Bip.Monticello partnered with the operations team of a top 4 U.S. bank by assets to manage its institutional lending transformation program. The program spanned the wholesale lending line of business and was executed in response to the company’s regulatory commitments. The BIP.Monticello team advised on the design of a PMO to execute the transformation program to eliminate backlogs of loans requiring remediation, reducing tactical risk, and implementing long-term strategic technology and operating model enhancements.
CASE STUDY DETAIL
PROJECT BACKGROUND:
BIP.Monticello worked in tandem with client stakeholders to manage the Lending Transformation Program Management Office (PMO). The PMO was created in response to a regulatory mandate, requiring the implementation of structured governance to manage numerous transformation initiatives. Responsibilities included:
Developing a streamlined and standardized reporting process to improve efficiency and the quality of key management reports and metrics
Implementing PMO governance standards, ensuring buy-in from client stakeholders
Producing materials for stakeholder engagement and review sessions, key content to track progress across the program
Hosting weekly internal working group meetings and monthly review sessions with key stakeholders for escalations, accountability, and resolving blockers and high priority issues
Managing and escalating risk and issues across the book of work which could impact program, project or individual (regulatory and self-identified) deliverables
ENGAGEMENT OBJECTIVES:
The engagement involved eight workstreams, each with a specific focus, that collectively delivered a transformational journey across the division:
Governance – Establish a robust governance structure capable of managing the transformation program by initiating standing committees, defining escalation paths for issues management, and standing up a PMO structure to manage large scale business critical initiatives
Tactical Operating Model (Implementation) – Assess the current state and implemented fixes to address regulatory concerns while developing the Target Operating Model
Backlog Remediation – Identify and ring fence a population of deals across Wholesale Lending which meet the past due criteria and implement a plan to remediate these items
Data & Technology – Assess the data and technology used to support the business and develop a plan to enhance and replace existing systems to meet future needs
Issues Management – Develop a framework and policies and procedures, outlining the process for tracking, managing and escalating issues to the appropriate forums and senior management
Balance Sheet Controls – Implement internal controls to prevent and detect errors and frau
Resource Management – Develop a program to address resourcing issues such as retention, training and development
Target Operating Model – Develop and implement the long-term target operating model, positioning the business for sustainable success and efficiency, while resolving and reducing the potential to repeat regulatory concerns
BUSINESS VALUE:
Leveraging our expertise in change management, BIP.Monticello partnered with the client to successfully stand-up the Lending Transformation Program (LTP), designed to fulfill the banks regulatory commitments. This PMO satisfies a portion of the company’s response to implement a governance program and bring its operation in compliance with regulatory commitments, as well as to enhance the competitiveness of the business in the markets it operates. The LTP program is a multiyear global initiative, designed to transform how the bank operates by streamlining operations, enhancing business critical technology, developing better data management practices and resource development.
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